Our Quality Policy
Last Updated: November 2023
Introduction
Our vision is to be recognized as the leading supplier of webcasting and associated AV services to the public sector by supporting the strategic use of technology for communication and engagement.
We will achieve our vision by delivering innovative solutions combined with excellent client service that exceeds our customers’ expectations. We are committed to involving our customers and stakeholders at each stage of our service development and delivery to understand their evolving requirements and work towards meeting them in full.
To achieve this, we create a culture of quality management and commitment to continual improvement within a structure of the ISO9001:2015 management model.
Our quality objectives includes:
- Develop products and services to meet the evolving needs of our existing and potential customers, aiming to retain all customers (as measured by financial records).
- Develop technically excellent products meeting customer requirements and company operating standards consistently (as measured by fault logs and client feedback).
- Deliver the agreed requirements and expectations of our customers consistently (as measured by feedback from our customers and project records).
- Understand the engagement requirements, e-participation, and strategic communication needs, along with decision-making processes within our market to achieve the targets set by the company consistently (as measured by financial records).
- Ensure compliance with relevant laws, regulations, and industry-specific standards.
- Strive for accessibility and inclusivity in our services, aligning with WCAG standards.
- Demonstrate environmental and social responsibility through sustainable practices and ethical engagement with our community.
We commit to communicating this policy within our organization, setting measurable targets, and regularly reviewing and updating our quality policy to ensure its ongoing relevance and alignment with our organizational goals.
