Expert troubleshooting, solutions and advice at the press of a button
Monday to Thursday
8.30am to 10pm
Friday 8.30am – 5pm
01273 821282
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Webcast Messenger live-chat app
Helpdesk
Expertise
Our dedicated team are expert in both webcasting and AV which means we can resolve most problems on first contact. In fact, over 75% of all issues are resolved remotely. What’s more, we build and maintain our software in-house: no outsourcing or lengthy waits for off-site development teams.
Real-time, Real Human support
Our service desk is based in our head office and staffed by real humans, and our clients can speak to us straightaway: no online forms or chat bots. Collectively, our team have more than 20 years’ experience working with local government: we know how important our clients’ meetings are.
Peace of mind
Live meeting monitoring enables our team to respond immediately to any questions, queries or issues. Our service includes full system testing prior to each meeting to offer our clients extra peace of mind.
Here when you need it
We are available from 8.30am – 10pm Monday – Thurdsay and 8:30am – 5pm on Fridays, which means meetings are fully supported in real-time. Our team offer immediate acknowledgement, fast responses and timely fixes; we pride ourselves on the efficiency of our service.
Monday to Thursday
8.30am to 6pm
Friday 8.30am – 5pm
01273 821282
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Webcast Messenger app
Don’t take our word for it. This is what our clients say about our service
Engineering teams
Our industry-accredited engineers and system designers are based across the UK and hold a wealth of webcasting and AV industry know-how. Our team really know their stuff: from acoustic design to room-control programming. In addition to installing all our new systems, this team maintains and services them.
As well as being CTS qualified and also have certification in working at height, PASMA, SSSTS and ECS site safety.
”I’ve sold the speed at which you guys turn things around as one of the real positives of why we should go with this as an option for virtual live streaming. Imagine asking a big tech company to introduce a new feature! It’d be 2 years before we got an acknowledgement!
Craig TylerBarnsley Head of Governance
”Just a quick note to say thanks to all involved in arranging our full council meeting. Everyone was very pleased at how well it went; Rose and everyone involved did a thoroughly professional and terrific job.
Steve TaylorDemocratic Services - Buckinhamshire Council
”Thank you once again for your continued support and special mention to Martin and Joe who provided excellent service as always in supporting this high profile event.
James HudsonSenior Information Systems Professional - Bradford MDC
Training
All new clients (and existing clients on request) benefit from training by our team when they start using their systems. We make sure that we hold our clients’ hands through getting to know the ins and outs of their new kit. Our trainers are friendly, knowledgeable and approachable: at least, that’s what our clients say!
KnowledgeBase
Our online repository for helpful guides, how-to articles and explainers. A good place to look if you need help on a specific topic, or simply want to remind yourself about something. The downloadable articles are written in jargon-free, easy-to-follow steps so that users of all abilities can follow confidently.
